Got a problem? Let us know.
Unwanted products:
Our policy lasts 14 days. In this time we will be more than willing to refund/exchange depending on the situation and your personal needs. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition – is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Shipping
To return your product, you should mail your product to: Digi Cig, Unit 3a, Hammond Trade Centre, Whitehill Industrial Estate, Stockport, SK4 1PQ. Please ensure you include your full address and order ID.
You will be responsible for paying for your own shipping costs for returning an item if it is unwanted. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
If the product is faulty, please contact us to arrange the return shipment. The costs will be covered by ourselves for appropriate cases. Contact must be made before the item is returned. Any shipping costs paid prior to contact with ourselves is not retrievable.
This does not affect your statutory rights.