If you wish to return a product for any reason, you can contact us by email: email@example.com
, A member of our customer service team will then contact you within 48 hours of receiving your request to assess your problem and find a satisfactory solution. Please be sure to give as much information regarding any problem you might be having. Thank you.Warranty
All of our cigarettes have been tested and quality control checked prior to delivery to you and come with a 30 day guarantee on all items. The vapour devices and battery are manufactured to extremely high standards and are each individually tested prior to final assembly. However, both are consumable devices that will ultimately need replacing after a length of time depending on usage and treatment. It is therefore impossible for us to guarantee the vaporiser beyond its initial use. We highly recommend that your Digicig is used only with cartridges and liquid supplied by us. The ECOpure refill liquid is the purest on the market and is made in the UK from pharmaceutical grade ingredients. Using your Digicig with other brands of liquid could reduce the life of components and replacement under warranty would be at our discretion.Money Back Guarantee
We are so sure of our product that should you not be totally happy with your Digicig after purchasing through this website and within 30 days of receiving it, simply return the unit to us at Digicig Ltd, Dene Industrial Park, Kingstone, HR29NF and we will refund your purchase price less postage and package costs. We don't expect you not to have opened or used it, neither do we expect you to be dissatisfied with it and return it which is why we are happy to offer you this guarantee! This applies to Digicig hardware devices only.Data Protection
Our policy is that we will not pass on any customer details we collect to any third party without your permission.Descriptions
The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences. Please be aware that some products, may have sharp edges, therefore customer must be careful when handling these products.
This Contract shall be construed and governed in all respects by English Law and all disputes arising under or relating to the Contract shall be the subject of the jurisdiction of the Courts in England to which Digicig and the customer hereby submit.Liability
To the extent allowed by the law, Digicig shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to on this site in the following circumstances:
· for losses that were not foreseeable to both parties when the contract was made
· for losses that were not caused by any breach on the part of Digicig or their suppliers for business losses and/or losses to non consumers.
· for losses or non-deliveries caused by customs, tax or any other government department of any country.Payment
Payment is due before goods are despatched unless a credit account has been authorised by Digicig in which case payment is due 14 days from date of invoicing. Digicig reserves the right to withhold supplies and to suspend any further deliveries in the event that payment is overdue. We accept payment from the major credit and debit cards via a secure online payment system.Prices
We are committed to protecting your privacy. All information given at the time of ordering to the point of payment is collected by Digicig. This information is collected lawfully and in accordance with the Data Protection Act 1998 and the Which? Web Trader Code of Practice. The data is used to fulfill your order and for marketing campaigns. We use technology such as cookies to improve our services to customers. We do not pass your information to any third parties without your permission. PayPal our payment provider collects your payment information. We do not send random marketing emails to personal email addresses (spam).Quality
All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.Risk
Risk in the goods passes to the customer upon delivery. All goods should be examined for any obvious loss or damage at the time of delivery and the necessary evidence, including the goods, retained. Digicig. accepts no liability for any loss through short delivery or damage to goods in transit unless the customer notifies us within a reasonable period after receipt of the goods.Security
PayPal, our payment providers, use state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against security risks.Statutory Rights
These terms and conditions do not affect your statutory rights as a consumer.Time of Order
Orders received by us before 12 noon (GMT) during working days will be normally be dispatched within 48 hours but please allow 3-5 days. Working days are Mondays to Fridays except public holidays.Title to Goods
Property and title in the goods shall remain with Digicig and shall not pass to the customer until such time as Digicig has received payment in full of all sums due on whatsoever account.International Shipments
Digicig makes no representation concerning the legal rights of anyone to ship or import our devices to any state. The customer is solely responsible for shipment of the device(s) and by placing an order is authorising Digicig to act on their behalf to engage a common carrier to deliver the order to the selected destination. Identification may be required when the goods are delivered.
Copyright 2009 Digicig
All images on this website may not be used or copied without permission from Digicig. We use some images from our suppliers after their permission has been given and the copyright remains with them.I confirm that if the user has a demonstrated sensitivity to nicotine, pregnant or breastfeeding, or who have unstable heart conditions, they should discuss the use of Digicig with a doctor or nurse before starting to use this device. I also confirm that the user of the Digicig is a current smoker and is over the age of 18.